If part of your training needs assessment involves in person, email or phone interviews then you’ll need to come up with a list of questions to ask. This article will provide some sample questions for a training needs assessment interview. Choose the questions that are appropriate for your situation and the scope of the training project planned. Edit the questions to tailor them to the unique needs of your organization and the type of business.
Starting a Training Needs Assessment Interview
Start the interview by explaining the stage you are at with your training project or program development. Include information such as:
- Whether the subject matter has been identified but you are now looking for feedback on the depth or breadth of the material you need to cover.
- If upper management has approved a preliminary plan or whether you are open to new ideas, suggestions etc.
- If the audience has been identified or if you are still exploring and are open to suggestions for new participant categories
- Explain any constraints you are under e.g. budget, limited staff to assist you etc.
Sample Training Needs Assessment Interview Questions
When writing interview questions, make sure some of the questions are open ended so that you encourage a conversation. This means avoiding questions that will elicit a yes or no response or other one word answer. This will allow you to gather qualitative data i.e. long answers that involve opinions and thoughts of the interviewee. In addition, you may want to start the interview by asking a few questions that gather some qualitative data on the person you are interviewing or their team members if they are a supervisor such as:
- What is the highest level of education you (or your team members) have achieved?
- How many years of experience do you (or your team members) have (on the topic, at the company etc.)?
- Can you rate your (or your team’s) computer proficiency on a scale of 1 to 10? A one would be someone who knows how to turn a computer on and a 10 being someone who could run all levels of an IT help desk. (Alternatively, you can create a matrix of computer competency and ask them to score themselves with the matrix).
Open Ended Needs Assessment Questions
- If you (or your team) could choose your top three priority topics for employee training and development this year, what would they be?
- What improvements overall can we make to the way we deliver our training program?
- What in-house training have you or your team benefited from in the past and why?
- What do you know about the training (courses, programs) we offer?
- What are some of the barriers you (or your team) face when it comes to participating in our training program?
- What challenges do you (or your team) face that could be resolved with training?
- Is there a way we can make the courses and workshops we offer more accessible to you and your team?
- Do you see the start of any emerging training need(s) that you think may be need attention over next 1-2 years?
- Is there a tool or resource that could help you or your team work more efficiently?
These are just some examples of possible training needs assessment interview questions. You will need to analyze what specific information you require in order to design your interview questions.
Do you have a suggestion or two of other questions you like to ask? Please add a comment below.
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